Shop FAQ
Shipping
Q. What courier do you use to ship items?
A. USPS.
Q. How do you figure out the price for shipping? What can I expect items to be mailed in?
A. Weight and distance are factored in and automatically calculated by USPS. International orders will typically cost at least $15 USD by default. For domestic orders only including stickers, they would ship via First Class Mail in envelopes with stamps, without a tracking number—this keeps the shipping cost low/free for the customer, especially if you just want a single sticker.
Pins ship as First Class Packages in bubble mailers, and if bundled with stickers they can all ship together with tracking included. Prints and originals may ship in flat/rigid mailers as First Class Packages or by Priority Mail depending on the size and packaging I have available.
Q. What if I order a pin and a print/original? Can they be shipped in a single package?
A. They would have to ship separately. Prints and originals must be kept flat in flat/rigid mailers, and I wouldn't be able to fit a pin inside the envelopes without risking indentations being left on the artwork. Stickers and prints/originals can be mailed together.
Q. What if a package is marked as lost? What should I do?
A. You may let me know and I'll see what I can do, but once a package is out of my hands I can't do much about what happens to the package in transit. If it is marked as delivered, I have to treat it as though you did receive it and cannot offer a refund or replacement unless the item(s) were damaged in transit and you can provide photographic proof of damages.
Refunds, Exchanges and Cancellations
Q. Do you accept refunds or returns?
A. I do not accept returns, but I consider refunds in some cases (i.e. USPS overcharges for shipping). Feel free to send an email or DM if necessary.
Q. My package says delivered but I don't know where it is. What do I do? Can I get a refund?
A. In some cases, a package might be inappropriately scanned and marked as "delivered" and will actually arrive in the following days. If a package is marked as "delivered" I have to trust that it was delivered to you and can't offer a refund.
Q. I accidentally ordered the wrong quantity of an item/the wrong item and want to change or swap something out, can you do anything about that?
A. Yes, so long as I haven't already shipped the order. Just contact me and let me know what you want changed.
Misc.
Q. Do you do commissions?
A. Not currently! I'm not yet comfortable with my ability to fulfill commissions, but I hope I can provide those services one day.
Q. I want a print of something but you don't have it available. Can you do a custom print for me?
A. I'd consider it, just shoot me an email or DM.